Refund and Return Policy for Star Forge Sabers

Refund and Return Policy for Star Forge Sabers

Effective Date: 11/15/24

At Star Forge Sabers, we take pride in the quality of our products and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines your options and the procedures for returning items and requesting refunds.

1. Returns

a. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 30 days of the delivery date.
  • The product must be in unused, undamaged, and original condition, with all original packaging, components, and accessories included.
  • Custom or personalized items are non-returnable, except in cases of defects or damage upon arrival.

b. Return Process

To initiate a return:

  1. Contact us at starforgesabers@gmail.com with your order number and reason for the return.
  2. Wait for our confirmation and detailed return instructions.
  3. Ship the item(s) back to us using the provided instructions.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

2. Refunds

a. Refund Eligibility

Refunds are issued in the following cases:

  • If the returned item meets the eligibility criteria.
  • If an item is defective, damaged, or incorrect upon arrival.
  • If an order is canceled before it is processed or shipped.

b. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Original Payment Method: The refund will be credited back to your original payment method.
  • Processing Time: Refunds typically take 5-10 business days to appear, depending on your bank or payment provider.

c. Non-Refundable Items

  • Custom or personalized items.
  • Digital products or services.
  • Gift cards.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at starforgesabers@gmail.com.

4. Cancellations

a. Order Cancellations

  • Before Shipping: Orders can be canceled for a full refund if they have not yet been processed or shipped.
  • After Shipping: If your order has already been shipped, you must follow the return process to obtain a refund.

b. Pre-Order Cancellations

Pre-orders can be canceled at any time before the product is released. Refunds will be issued to the original payment method.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 7 days of receiving the item.
  2. Provide clear photos of the damage or defect along with your order number.
  3. We will work with you to resolve the issue, either by offering a replacement, repair, or refund.

6. Shipping Costs

a. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are generally the responsibility of the customer.
  • Star Forge Sabers Responsibility: If the return is due to a defective, damaged, or incorrect item, we will provide a prepaid shipping label.

b. Original Shipping Costs

Original shipping fees are non-refundable, except in cases where the return is due to our error (defective, damaged, or incorrect item).

7. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded:

  • Custom or personalized products.
  • Digital products or services.
  • Gift cards.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

Star Forge Sabers
Email: starforgesabers@gmail.com
Phone: 518-637-5119

By purchasing from Star Forge Sabers, you agree to the terms outlined in this Refund and Return Policy.